Product
Platform Features
Email ASAP
Email Authentication, Security and Protection
Procore Sync
Integrations for Procore Construction Scheduling
Success Packages
Standard
Support for any Product created by Elate.
On-Demand
Tech support for your business, provided when you need it.
Managed
Full proactive tech support for all your business IT needs.
Solutions
Extend Google Workspace
Extend Google Chat
Extend Google Drive
Extend Google Meet
Overview
Nurture Relationships
CRM & CDP
Work Management
Tasks, Workflows, Meetings
Support Ticketing
HelpDesk, Gmail, Shared Inbox
Async Communication
Screen Capture, Recording Annotations
Team Collaboration
Real-time Editing, Activity Hub
Easy Automation
App Connections, Tasks
Pricing
Company
About Us
Blog
Changelog
Support
Contact Sales
Elate
>
Legal

Hardware Sales Agreement

User Agreement
Subscriber Agreement
Success Plans
Professional Services Agreement
Hardware Rental Agreement
Hardware Sales Agreement
Privacy Policy
Business Associate Addendum (HIPAA)
Cookies Notice
ESIGN Disclosure
DMCA Policy

Last Updated: December 16, 2023

‍

Introduction

Your privacy and the integrity of any information you provide are important to us at Elate. Throughout this Policy, the Elate website, and the other services offered by Elate, may be referred to as “Services” or “Platform.” Our Privacy Policy was developed as an extension of our commitment to combine quality products and services with integrity in dealing with our customers. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our website and our products and services. We have developed the following Privacy Policy for your protection. Security policies are in place to protect the confidentiality of your data and we use encryption to protect your information when appropriate.

‍

Hyperlinks

This website is connected by "hyperlinks" to other third party sites. We are not responsible in any way for the privacy practices on other third party sites and suggest that you review the privacy policies on those linked sites before using them.

‍

Responsibility

We are accountable for our Privacy Policy and our practices on our website, including the Privacy Policy as set out below. If you have any questions or concerns regarding this Privacy Policy, please address them via our contact us page (located at https://www.elate.xyz/contact). We will retain your personal information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.

‍

What is Personal Information?

Personal information is any piece of information about an identifiable individual. Personal information does include the name, title, business address, or business telephone number of an employee of an organization (“Personal Information”). The terms “Elate”, “we”, “us” and “our” means Elate, LLC. “You” and “Your” means the individual who is a customer by virtue of viewing our materials or using our online services.

‍

What Information is Collected?

‍We collect different kinds of information from our website:

Your voluntarily provided Personal Information through forms and other means throughout the Platform;

● Payment and billing information when You register for Elate's paid Services;

● Details of transactions You carry out through the Elate platform;

● Your search queries throughout the Platform;

● Anonymous information about your visit;

● "Cookie" based information to help us track which pages on our websites You're most interested in.

‍

1) Your Personal Information:

During normal website usage, you can visit our site without communicating any personal information. However, to make use of certain features on our site, such as purchasing products, advertisements, promotions, personalized services, paid subscriptions or newsletters, users may be asked to register with us. As part of this voluntary registration, we may request contact information (such as name, mailing address, physical address, date of birth, social security number, bank account, email address, etc.) and other data required for operating these services. We may only collect personal information from you if you voluntarily provide it. You are under no obligation to provide us with personal information, and You may access and enjoy many parts of our website without providing us any personal information. Among other things, the following is a representative list of reasons we may ask for your personal information:

● To run promotions.

● To respond to your questions or the comments that you send to us via, but not limited to, email.

● To provide you with newsletters or other subscription information.

● To distribute to sponsors and advertisers who run the promotions and/or for purposes of marketing by our sponsors and advertisers.

● To run chat rooms, blogs, discussion groups and bulletin boards.

‍

2) Anonymous Information About Your Visit:

When you visit our site, information about your visit (e.g. how you navigate the site) may be collected and stored. This information may include the length of your visit, the date and time of your visit, the pages you look at and the sites you visit before and after leaving our site. It does not include personally identifiable information such as your name, mailing or email address or telephone number. We use this non-identifiable and aggregate information to better design our website. We also may share this information with our affiliates, suppliers, sponsors and advertisers. We collect the following non-identifiable information when you visit our website: 

● Your IP address.

● Your Internet Service Provider (ISP).

● Your Web Browser.

‍

3) "Cookie"-Based Information:

To tailor our site to the needs and interests of our visitors, we keep track of the pages visited by our users by placing a small entry-in text file, called a "cookie", on your hard drive. A cookie is transferred to your browser by a web server and can only be read by the server that gave it to you. Cookies do not reveal personal information. The only personal information a cookie can contain is information you supply yourself such as passwords, purchases and preferences. Cookies cannot read data from your hard drive. You may visit the site with your cookies turned off. However, you may not be able to access some of the areas of our site, which require cookies for customization and personalization.

‍

4) Elate Services:

(a) Information Elate or Elate Services May Share. In order for Elate to provide Elate Services, you permit Elate or Elate Services to disclose to apps and websites that you have set up Elate and Elate Services, and to share your device, payment, location, and account information with your payment method's issuer and network. You also permit Elate and Elate Services to share your personal information with merchants, payment providers, payment processors, and other third parties.

(b) Information Elate or Elate Services May Collect. As permitted in our privacy policies, and in order for Elate or Elate Services to provide and improve its services, you permit Elate and Elate Services to collect transaction, account, and other personal information from third parties, including merchants and your payment method's issuer.

(c) Elate's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements

‍

How Do We Use The Information Collected?

‍

(1) We use information that we collect about You or that You provide to use, including any personal information in the following ways:

(a) To present our Services and its contents to You.

(b) To provide You with information, products, or services that You request from us.

( c) To market, promote and drive engagement with the Services. We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email and by displaying ads on other companies' websites and applications, as well as on platforms like Facebook and Google.

(d) To fulfill any other purpose for which You provide it.

(e) To provide You with notices about Your account.

(f) To protect our legitimate business interests.

(g) For safety and security, e.g. to verify accounts.

(h) To carry out our obligations and enforce our rights arising from any contracts entered into between You and us, including for billing and collection.

(i) To notify You about changes to our Services or any products or services We offer or provide though it.

(j) To allow You to participate in interactive features of our Services.

(k) In any other way We may describe when You provide the information.

(l) For any other purpose with Your consent.

‍

(2) We may use the information we have collected from You to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose Your personal information for these purposes without Your consent, if You click on or otherwise interact with an advertisement, the advertiser may assume that You meet its target criteria.

Information About You We Share

(1) We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our Service.

(2) We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

(3) We share information we collect with affiliated companies and, in some cases, with prospective affiliates. Affiliated companies are companies owned or operated by Us. The protections of this privacy policy apply to the information we share in these circumstances.

(4) We may disclose personal information that We collect or You provide as described in this privacy policy:

‍

(a) To contractors, service providers, and other third-parties We use to support our business.

(b) Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about You. If a service provider needs to access information about You to perform services on our behalf, they do so under close instruction from us.

( c) Partners: We work with third parties who provide consulting, sales, and technical services to deliver and implement customer solutions around the Services. We may share Your information with these third parties in connection with their services, such as to assist with billing and collections, to provide localized support, and to provide customizations. We may also share information with these third parties where You have agreed to that sharing.

(d) Third Party Apps: You may choose to add a new functionality or change the behavior of the Services by installing third party apps within the Services. Doing so may give third-party apps access to Your account and information about You like your name and email address, and any content You choose to use in connection with those apps. We encourage You to review the privacy policies of third parties before connecting to or using their applications or services to learn more about their privacy and information handling practices. If You object to information about you being shared with these third parties, please uninstall the app.

(e) To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our users is among the assets transferred.

(f) To fulfill the purpose for which You provide it.

‍

(5) We may also disclose Your personal information:

(a) To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

(b) To enforce or apply our terms of use and other agreements, including for billing and collection purposes.

( c) If We believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

‍

NOTICES FOR CALIFORNIA RESIDENTS CALIFORNIA PRIVACY ACT NOTICE. UNDER CALIFORNIA CIVIL CODE SECTIONS 1798.83-1798.83, CALIFORNIA RESIDENTS ARE ENTITLED TO ASK US, ONCE PER YEAR, FOR A NOTICE IDENTIFYING THE CATEGORIES OF INFORMATION WHICH WE SHARE WITH OUR AFFILIATES AND/OR THIRD PARTIES FOR MARKETING PURPOSES, AND PROVIDING CONTACT INFORMATION FOR THESE AFFILIATES AND/OR THIRD PARTIES. REQUESTS WILL APPLY TO INFORMATION PROVIDED DURING THE PREVIOUS CALENDAR YEAR (FOR EXAMPLE, IF YOUR REQUEST INFORMATION IN 2023, YOU WILL RECEIVE INFORMATION REGARDING 2022). IF YOU ARE A CALIFORNIA RESIDENT AND WOULD LIKE A COPY OF THIS NOTICE, PLEASE SUBMIT A WRITTEN REQUEST BY EMAIL TO LEGAL@ELATE.XYZ SUBJECT HEADING: “CALIFORNIA PRIVACY” OR BY REGULAR MAIL TO ELATE, LLC 1309 COFFEEN AVE. #6000 SHERIDAN, WY 82801 (ATTN: PRIVACY). CALIFORNIA CONSUMER PROTECTION ACT (CCPA) NOTICE. UNDER CALIFORNIA CIVIL CODE SECTIONS 1798.100-1798.198 AND THEIR IMPLEMENTING REGULATIONS, CALIFORNIA RESIDENTS CAN REQUEST A DISCLOSURE IN MACHINE READABLE FORMAT OF THE CATEGORIES AND SPECIFIC PIECES OF PERSONALLY IDENTIFIABLE INFORMATION THAT WE HAVE COLLECTED ABOUT YOU AND YOUR HOUSEHOLD DURING THE 12 MONTHS PRECEDING OUR RECEIPT OF A VERIFIABLE CONSUMER REQUEST (LIMIT TWO TIMES PER 12-MONTH PERIOD). YOU CAN ALSO ASK WHERE THIS INFORMATION CAME FROM, WHAT WE USE IT FOR, AND WHETHER WE DISCLOSE OR SELL IT TO OTHERS. IF WE DISCLOSE OR SELL IT TO OTHERS, YOU HAVE THE RIGHT TO EASILY OPT OUT OF THIS PRACTICE. PLEASE CONTACT US AT LEGAL@ELATE.XYZ SUBJECT HEADING “CALIFORNIA PRIVACY” OR (424) 444-6700 IF YOU WOULD LIKE TO LEARN MORE ABOUT OR EXERCISE ANY OF THESE RIGHTS. Elate HAS NOT AND DOES NOT SELL YOUR PERSONALLY IDENTIFIABLE INFORMATION, SEPARATE FROM DISCLOSURES MADE TO PROVIDE YOU WITH SERVICES. Elate DOES NOT OFFER FINANCIAL INCENTIVES OR VARY ITS SERVICE TERMS WITH YOU IN EXCHANGE FOR YOU LETTING US SELL YOUR PERSONALLY IDENTIFIABLE INFORMATION.

Children under the age of 13

‍This Platform is not intended for children under the age of 18. In addition, no one under age 13 may provide any information to the Services. We do not knowingly collect personal information from children under 13. If You are under 13, do not: (i) use the Services; (ii) provide any information to the Services; (iii) use any features of the Services; (iv) make any purchases using the Services; (v) use any of the interactive or public comment features of the Services; or (vi) provide any information about Yourself to us, including Your name, address, telephone number, email address, or any screen name or user name You may use. If We learn We have collected or received personal information from a child under 13 without verification of parental consent, We will delete that information. If You believe We might have any information from or about a child under 13, please contact us immediately.

‍

What if I do not agree with the Privacy Policy?

By visiting our website and voluntarily providing personal information to the website, you agree to the terms of the online Terms of Use Agreement and this Privacy Policy. However, we welcome your comments and/or suggestions on improving our website and policies. If you do not agree to these terms, or wish to limit the use of any of your personal information that we may have, you may contact us using our Contact Us page. In the case of promotions, we will occasionally ask if you consent to the forwarding of Personal Information to our promotional and advertising partners. You may confirm or decline your consent. As a function of our fulfilling certain legal requirements, we may disclose Personal Information without consent. We will retain Personal Information only as long as is required for the purposes we describe and as is required under law. Once Personal Information is no longer required (or if you have opted-out or withdrawn your consent), it is our practice that it is destroyed, deleted or made anonymous. All decisions we make involving Personal Information are based on accurate, complete and up-to-date information. We rely on you, however, to disclose all material information and to inform us of any relevant changes or corrections as they may relate to you. We encourage you to contact us as soon as possible, and we will make the appropriate reasonable corrections or amendments, upon receipt of appropriate evidence. We will protect Personal Information with appropriate safeguards and security measures. We utilize a combination of physical, administrative and electronic measures to ensure Personal Information is adequately protected on a day-to-day basis, for storage and disposal. If you send us an email message that includes Personal Information, we will use that information to respond to your inquiry. Please note that email is not necessarily secure against interception. We reserve the right to add, modify or otherwise update this Privacy Policy at any time and in our sole discretion.

Last Updated on: August 16, 2024

  1. Definitions
    1. Where used in these Terms and Conditions of Sale of Hardware:
      1. “Authorized Representative” means any person who holds the job title and office of Head of Division, Vice-President, COO or CEO.
      2. “Customer” means you or any of your subsidiaries purchasing Product from Elate.
      3. “Conditions” means these Terms and Conditions of Sale.
      4. “Contract” means any agreement for the purchase and sale of Products between Elate and Customer which result from a Purchase Order submitted to and accepted by Elate under these Conditions.
      5. “Contract Date” means the date upon which a Purchase Order is accepted by Elate.
      6. “Force Majeure” means, without limitation, any acts of God, government, war, terrorism, riot, fire, floods, earthquakes, explosions, strikes, lockouts, cessation of labor, trade disputes, breakdowns, accidents of any kind or any other causes which, in all cases, are beyond the reasonable control of Elate (including delay or shortages by its Suppliers).
      7. “Products” means the hardware, software, or any combination thereof, and related documentation, identified in the Website, https://www.elate.xyz which are made available for purchase and/or license by Customer pursuant to a Contract. Products shall be new or like-new, unless Customer requests refurbished Product. Elate will fulfill Purchase Orders for refurbished Product to the extent Elate has refurbished Product available.
      8. “Purchase Order” means Customer’s submission of a written or electronic order for Products through the Website or other documentation indicating name, quantity and pricing of Products to be purchased.
      9. “Elate” means Elate, LLC. and its subsidiaries.
      10. “Supplier” means the supplier, licensor, publisher, manufacturer or other third party provider of Products.
      11. “Website” ” means the portal hosted by Elate through which Products are made available for purchase.  
    2. As used in these Conditions, (i) any reference to a statute shall be construed as a reference to that statute as amended, re-enacted or otherwise modified from time to time, (ii) the term “including” will always be deemed to mean “including, without limitation”, (iii) a definition is equally applicable to the singular and plural forms of the feminine, masculine and neuter forms of the term defined, and (iv) any headings in these Conditions are for convenience only and shall not affect the interpretation of any terms.
  2. General Ordering Terms.
    1. Customer may purchase Products under these Conditions by issuing a Purchase Order to Elate. Only a Purchase Order submitted by Customer shall constitute an offer to contract subject to these Conditions. All Purchase Orders are subject to acceptance by Elate.
    2. No additional or alternative terms or conditions or any alteration to these Conditions proposed by the Customer contained or referred to in a Purchase Order or other form submitted to Elate shall be deemed to apply unless they are expressly accepted in writing by an Authorized Representative of Elate with respect to that Purchase Order.
    3. Customer’s subsidiaries shall be defined as any entity which the Customer controls or owns more than 50% of its shares.  Customer guarantees full and prompt payment to Elate of any sums as they fall due for any Purchase Orders placed hereunder by Customer’s subsidiaries.
  3. Canceling & Rescheduling Purchase Orders.
    1. Except as set forth below, no Purchase Order which has been accepted by Elate may be canceled or rescheduled by Customer except with written agreement by Elate.
  4. No Return Policy.
    1. Products may not be returned by Customer for any reason unless approved by an Authorized Representative. If a return is authorized, Elate will accept the return and provide a refund to Customer of the price paid by Customer for the Product, or a lesser amount depending on the condition of the returned Product, as set forth below.  The refund shall also include taxes and any fees, duties and similar charges that were paid by Customer to Elate and refundable.  The refund will not include the shipping fees associated with the purchase of the Product. The amount of the refund will be dependent on the condition of the returned Product, such condition determined solely by Elate.  If the Product is, in Elate’s sole discretion, in such a condition that it cannot be resold, no refund will be provided.  Customer shall contact Elate to arrange for any such return.  All returns under this Section 4 are subject to a processing fee (which includes shipping charges to return the Product) (a “Return Processing Fee”) of seventy five United States dollars (USD$75.00), that shall be charged to Customer by Elate. The Return Processing Fee will be assessed on each returned Product and will be collected at the time of processing Customer’s return request.
  5. Prices.
    1. The price of Products on the Contract Date shall be the quoted price.  All prices and charges are exclusive of the cost of shipping, delivery and insurance, if any, as well as applicable value added tax (VAT), sales, use, consumption, privilege, gross sales tax (GST), and other taxes (other than taxes based upon Elate’s net income), duties or customs fees for which the Customer shall be additionally liable for paying. In addition, prices exclude any copyright levies, waste and environment fees and similar charges that Elate by law or statute may charge or collect upon in accordance with such laws or statutes.
    2. Customer will be responsible for any sales, uses, excise, value added, services, consumption, and other taxes and duties payable by Customer on any Products purchased by Customer where the tax is imposed on Customer’s acquisition or use of such Products and the amount of tax is measured by Customer’s costs in acquiring such goods or services.  Customer shall make all payments of any such taxes to Elate without reduction for any withholding taxes, which shall be Customer’s sole responsibility.  All taxes shall be paid by Customer to Elate unless Customer provides Elate with a valid certificate of exemption acceptable to the appropriate taxing authority.
  6. Invoicing and Payment.
    1. Customer shall pay the purchase price prior to order being processed.
    2. If other payment terms are approved in writing for Customer by an Authorized Representative those other payment terms will prevail, all other terms and conditions herein will remain intact.
    3. Customer shall make payment to Elate in the currency indicated on the invoice.
    4. All express deliveries may be subject to additional shipping charges regardless of invoice value.
    5. If: 
      1. Customer fails to make any payment under any Contract when due;
      2. Customer is a body corporate and any resolution or petition to wind up Customer’s business (other than for the purpose of amalgamation or reconstruction) is passed or presented; or
      3. Customer is an individual or a partnership, and any grounds arise for the application for a bankruptcy order made under applicable bankruptcy and/or insolvency laws (an “Act of Bankruptcy”), then, without prejudice to any other right or remedy available to Elate, the full price of all Products delivered to Customer under any Contract, but not paid, shall become immediately due (notwithstanding any previously agreed credit terms) and Elate may take any or all of the following courses of action:
        1. by notice, suspend or terminate any Contract or any part thereof, without liability, stop any Products in transit and, at its discretion, subject to Section 8, enter Customer’s premises to recover Products for which payment has not been made in full;
        2. charge Customer interest, both pre- and post judgment, on any unpaid amount past due, at the rate of 10% per month, or the maximum rate allowed by law, until full payment is made.  For clarity, a part of a month shall be treated as a full month for the purpose of calculating interest;
        3. set-off any amounts due against any credit note, balance or other liability issued by Elate to Customer;
        4. appropriate any payment made by Customer for such Products  as Elate may deem fit (notwithstanding any purported appropriation by Customer); and/or
        5. alter Customer’s payment terms, which may include withdrawing or altering any credit limit previously granted, requiring prepayment, and demanding adequate assurance of due performance by Customer through the provision of a bank guarantee.
  7. Delivery, Risk of Loss, and Title
    1. Customer agrees that all deliveries of Products (including deliveries after repair or replacement) will be made as follows:
      1. Delivery. Unless Elate provides Customer with express written confirmation of a different delivery term, all deliveries of Products will be made FCA (INCOTERMS 2010) at the delivery point specified by Elate. Notwithstanding the agreed delivery term, Elate may charge Customer for shipping and handling charges, which may be reflected as a separate line item on Elate's invoice.
      2. Title and Risk of Loss. Title and Risk of Loss to all Products will pass to Customer when the Products are transferred to a carrier at Elate´s designated shipping location. Title to Software provided under this Agreement will remain solely with Elate and its licensors. Notwithstanding the foregoing, should Customer fail to pay Elate for Products within thirty (30) days of shipment, Title may, in Elate’s sole discretion revert back to Elate upon written notice to Customer.
      3. Any dates quoted for delivery of the Products are approximate only and Elate shall not be liable for any delay in delivery of the Products however caused.  Any Products may be delivered by Elate in advance of the quoted delivery date upon giving reasonable notice to Customer.
      4. If the destination of the Products is not in the same country as Elate’s designated shipping location, Elate may arrange on behalf of the Customer, for its shipping vendor to deliver the Products in the destination country. The foregoing in the understanding that: i) the shipment of the Products to the destination country is permitted by Elate, its Supplier, OEMs, and applicable regulations; ii) the delivery term will remain FCA (Incoterm 2010) Elate’s  designated shipping point; iii) Customer remains responsible for all charges as described in Section  5(a); iv)  Elate shipping agent accepts to manage the exportation and importation of the Products for the Customer; and, v) Customer will remain responsible for import and export regulations and compliance with applicable laws, including without limitation Section 15 Compliance with Laws of these terms.
      5. Claims for non-delivery of Products must be made in writing to Elate within five (5) working days from: (i) the date of invoice; or (ii) receipt of partial delivered of the Products, if any.  Customer agrees to notify Elate promptly in the event Customer receives the invoice prior to receipt of the Products.
      6. Customer agrees to accept partial delivery of Products ordered unless otherwise mutually agreed by the parties in writing.  Where the parties agree in writing that a shipment must be sent complete, Customer agrees to accept allocations of Product in the event of shortage by Supplier.  Where the Products are delivered in installments, each delivery shall constitute a separate Contract.  Failure by Elate to deliver any one or more of the installments in accordance with these Conditions or any claim by Customer in respect of any one or more installments shall not entitle Customer to treat a Contract as repudiated or to cancel any other installment.
      7. If Customer fails to take delivery of the Products within 48 hours after the scheduled date of shipment, or fails to give Elate adequate delivery instructions in its Purchase Order, then, without prejudice to any other right or remedy available, Elate may: (i) store the Products until actual delivery and charge Customer for the reasonable costs thereof, including insurance costs; (ii) terminate the Contract forthwith and sell the Products; or iii)  ship the Products by a freight forwarder to Customer´s business location business location indicated in the correspondent purchase order with Customer remaining responsible for all reasonable freight and insurance costs.  Title and Risk of Loss will pass when the Products are transferred to the freight forwarder at Elate´s, or its Supplier’s, designated shipping location.
      8. Customer shall bear any and all costs (including original and return carriage costs) associated with any unjustified refusal of delivery of Products ordered pursuant to a Contract.
      9. Customer’s right to possess any Products, for which payment has not made shall immediately cease: (i) after the appointment of a receiver to its property; (ii) after it has been placed in liquidation or administration; (iii) when and if Customer makes an arrangement for the benefit of creditors generally, suffers or permits the appointment of an administrator, administrative receiver or receiver for its business or assets, or avails itself or becomes subject to any proceeding under any applicable bankruptcy laws; (iv) if Customer is unable to pay its debts within the meaning of applicable bankruptcy and insolvency laws; (v) if Customer, not being a company, has become bankrupt; or (vi) if Customer otherwise ceases to trade or threatens to cease to trade.
  8. Publications & Specifications.
    1. Any and all specifications, descriptions, photographs, measurements, capacities or illustrations contained in any catalogs, price lists, brochures, leaflets, proposals, advertising matter, publications of Elate or a Supplier are intended to be illustrative and approximate only and shall not form part of a Contract or constitute a representation, warranty or condition regarding any Products unless specifically agreed by written agreement between the Customer and Elate.  No employee or agent of Elate (or any entity acting on Elate’s behalf) has any authority to make any representation regarding the Products.  Customer acknowledges that it has not been induced to accept these Conditions by any representations or statement, oral or written, not expressly contained herein.
  9. Warranty.
    1. Customer understands that Elate is not the Supplier of the Products.  Accordingly, all Products are sold subject to the express warranty terms, if any, specified by the original Supplier of the Products.  Any software supplied to Customer pursuant to a Contract is supplied subject to the provisions of the Supplier’s licensing terms. Elate will pass through to Customer all warranties that Elate is expressly authorized by the original Supplier to pass through to Customer.
    2. Elate represents and warrants that title to all Products shall be free from all security interests, liens, and encumbrances at the time of delivery to Customer.  The foregoing shall not be construed, and Elate does not provide, any warranty against infringement of a third-party intellectual property right.  Any warranties, conditions or other terms implied by common law or statute or otherwise in connection with these Conditions (except to title, in the case of Products) are hereby expressly excluded to the fullest extent permitted by law, save for fraudulent misrepresentation.
  10. Warranty Assistance.
    1. For all Returned Products (whether pursuant to a Warranty Claim or otherwise) Elate will, on the Customer’s behalf, initiate an RMA request with Supplier.  Following an RMA request, Elate shall issue an RMA number and issue a shipping label to Customer via electronic exchange (an “RMA”).
    2. Customer shall immediately notify Elate if any Products supplied to Customer prove to be defective in quality or condition within the Supplier’s warranty period (the “Claim”).  Upon receipt of notification of such Claim, Elate shall notify Customer whether, as a matter of Supplier policy, the Claim must be handled directly with the Supplier or indirectly through Elate.  In the event the Claim must be handled directly between Customer and Supplier, Elate shall provide contact information to enable Customer to contact Supplier.  In the event the Claim will be handled by Elate, then Elate shall provide Customer with a return material authorization (“RMA”) for Customer to return the Products to Elate, and Customer shall return such Products to Elate in accordance with these Conditions and Elate’s then current RMA policy (which shall be made available to Customer upon request).
    3. No Products may be returned to Elate without a valid RMA number displayed on the Products packaging.   Any Products returned without a valid RMA number displayed on the Products packaging will be refused or returned.  Elate shall not be obligated to ship replacement Products to Customer until Elate is in receipt of the original Products being returned.  Notwithstanding the foregoing, upon receipt of notification of any warranty claim within the first ninety (90) days after receipt of the Product by Customer, Elate shall process such warranty claim per Supplier procedures and ensure the shipment of a replacement Product to Customer.  Replacement Product may be new or used.  After the first ninety (90) days from receipt of the Product by Customer, and unless otherwise directed by Elate, the Customer must contact the Supplier directly for any warranty repair or replacement services.
    4. During the first ninety (90) days after Customer’s receipt of the Product, Elate is responsible for all shipping fees associated with a warranty claim (including, without limitation, both return of the defective Product and shipment of the replacement Product).  Customer shall be responsible for any such shipping costs for warranty claims made after such initial ninety (90) day period.
    5. Customer agrees that Elate’s sole liability to Customer regarding any Product defect claims is limited to the administration of such claims with the Supplier, and as set forth herein.  After the first ninety (90) days from Customer’s receipt of Product, Elate’s liability to Customer regarding any Product defect claims is limited to and is expressly contingent upon Elate’s ability to obtain a refund, credit or replacement Products from the Supplier.  Elate has no obligation to accept a return of Products where the Customer fails to comply with Supplier’s policy on Product returns.
    6. Elate shall not be liable or responsible for administering any defect or other claim which arises from normal wear and tear, misuse, negligence, accident, abuse, use not in accordance with Supplier’s Product documentation, modification or alteration not authorized by Supplier, or use in conjunction with a third party product.  Elate reserves the right to determine whether any Products are defective.
  11. Warranty Returns.
    1. Any Products returned pursuant to an RMA issued by Elate must be shipped to Elate within seven (7) working days of the date of such RMA.  Following an RMA request, Elate shall issue an RMA number and issue a shipping label to Customer via electronic exchange.
    2. Customer irrevocably authorizes Elate to carry out any necessary tasks related to the repair or replacement of Products on behalf of Customer under these Conditions.
    3. Unless Elate collects Products using its own carrier, Customer agrees that Elate shall not be liable for any loss or damage to Products returned to Elate.
  12. Limitation of Liability.
    1. Elate’S LIABILITY FOR ANY DIRECT LOSS OR DAMAGE ARISING OUT THESE CONDITIONS AND ANY CONTRACT FOR THE SALE AND PURCHASE OF PRODUCTS HEREUNDER SHALL BE LIMITED TO, AND SHALL UNDER NO CIRCUMSTANCES EXCEED THE PRICE PAID BY CUSTOMER FOR THE PRODUCTS GIVING RISE TO THE CLAIM (EXCLUDING APPLICABLE TAXES). Elate SHALL HAVE NO LIABILITY UNDER THESE CONDITIONS OR ANY CONTRACT IF Elate HAS NOT RECEIVED PAYMENT OF THE TOTAL INVOICE PRICE OF THE PRODUCTS GIVING RISE TO THE CLAIM.
    2. EXCEPT AS EXPRESSLY PROVIDED IN THESE CONDITIONS, Elate AND ITS SUPPLIERS SHALL NOT BE LIABLE TO CUSTOMER FOR ANY FINANCIAL, CONSEQUENTIAL OR OTHER LOSS OR DAMAGE CAUSED TO CUSTOMER BY REASON OF ANY REPRESENTATION, WARRANTY (EITHER EXPRESS OR IMPLIED), CONDITION OR OTHER TERM, OR ANY DUTY AT COMMON LAW; OR FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS, REVENUE, RECORDS OR DATA, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS, DAMAGE TO REPUTATION OR GOODWILL, OR ANY MATTER BEYOND ITS REASONABLE CONTROL) OR FOR ANY OTHER CLAIMS FOR COMPENSATION HOWEVER CAUSED (WHETHER CAUSED BY THE NEGLIGENCE OF Elate, ITS EMPLOYEES, AGENTS, SUPPLIERS OR OTHERWISE) WHICH ARISE OUT OF OR IN CONNECTION WITH THESE CONDITIONS OR A CONTRACT HEREUNDER, EVEN IF Elate OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS, LIABILITY OR DAMAGES.
    3. Nothing contained herein shall be construed as excluding or limiting Elate’s liability for death or personal injury caused by Elate’s negligence, or wilful misconduct.
  13. Intellectual Property Rights.
    1. Customer acknowledges that the Products are the intellectual property of the Suppliers and, to the extent any logos, copyrights, trademarks, or similar intellectual property of Elate or its partners are affixed to Products, Elate or its partners, as applicable.  Nothing contained herein shall be deemed to grant any right or title to such intellectual property to Customer.  Customer further agrees not to translate, reverse compile or disassemble any software.  Customer will not remove, alter or destroy any form of copyright notice, proprietary markings, serial numbers, or confidential legends placed upon or contained within any Products.
    2. Customer understands and agrees that Elate will not and has no duty to indemnify, defend or hold Customer or a third party harmless from or against any claims, losses, liabilities, damages, costs and expenses, judgments or settlement amounts arising out of or in connection with the actual or alleged infringement of a third party’s intellectual property rights, except and only to the extent that a Supplier has expressly agreed to offer such indemnification and defense to Customer on a pass through basis.  In addition, Elate will pass through to Customer all indemnities made available by Supplier that Supplier has expressly authorized Elate to pass through to Customer.
    3. Nothing contained herein shall be construed as authorizing or granting to Customer any right or license to use any logo, trademark or trade name of Elate, or any Supplier, any license of which shall be subject to separate agreement including any then current policies of Elate, or its Suppliers, as appropriate.
  14. Force Majeure.
    1. Neither party shall be liable to the other party or be deemed in breach of these Conditions or any Contract by reason of delay or failure to perform if such delay or failure to perform was caused by Force Majeure.
    2. In the event of a Force Majeure event: (i) the party claiming Force Majeure shall, as soon as commercially practicable, notify the other party of such Force Majeure event provided the notifying party shall incur no liability for its failure to give such notice; (ii) the notifying party’s duty to perform shall be suspended for the duration of the Force Majeure event; and (iii) the time of performance for the party impacted by the Force Majeure event shall be extended by a period equal to the duration of said Force Majeure event.
    3. In the event a Force Majeure event should continue for more than ninety (90) days, either party may, by written notice to the other, cancel a Contract insofar as Products remain undelivered under said Contract.  Upon such cancellation, RingCental shall have no obligation to deliver and Customer will have no obligation to accept delivery of or pay for the undelivered Products, but the Contract shall remain in full force and effect regarding all Products delivered prior to the date of cancellation.
  15. Compliance with Laws; Export.
    1. Customer acknowledges that the Products and any technical data related thereto is licensed or sold subject to and controlled by the export laws of: (i) the United States (“US”) including its Export Administration Regulations; (ii) the European Union (“EU”) and countries within the European Free Trade Area (“EFTA”); and (iii) any other government with jurisdiction (collectively the “Export Control Laws”) and Customer hereby agrees not to export, re-export or otherwise distribute Products, or direct products thereof, in violation of any Export Control Laws.  Customer acknowledges that the US government and/or the member states of the EU and EFTA, or another country’s government, may require licensing or other authorisation prior to export.
    2. Customer warrants that it will not export or re-export any Products with knowledge that they will be used in the design, development, production, or use of chemical, biological, nuclear, or ballistic weapons, or in a facility engaged in such activities, unless Customer has obtained prior written approval from the appropriate department of the US Government or any other government with jurisdiction.  Customer further warrants that it will not export or re-export, directly or indirectly, any Products to embargoed countries or sell Products to prohibited companies or individuals, as defined by applicable Export Control Laws.
    3. It is Customer’s sole and exclusive responsibility to obtain any and all appropriate approvals from the applicable government entities, which may include the US government, the United Kingdom, and/or member states of the EU and EFTA or any other government with jurisdiction, prior to exporting such Products, or any technical data related thereto, from the country where  the Products were delivered by Elate pursuant to Section 7 Customer will also be responsible to comply with the importation regulations applicable in the country of destination of the Products.  Elate shall not be responsible for any costs, importation duties, liabilities or damages resulting from Customer’s failure to obtain any such required authorisation.  Customer understands that the Export Control Laws and importation laws may change from time to time.  It is Customer’s sole and exclusive responsibility to obtain guidance of counsel or other appropriate channels to ensure its compliance with these laws.
    4. Customer and Elate warrant they will not take any action or permit or authorize any action which will render the other party liable for a violation of any applicable anti-corruption and anti-bribery laws and: (a) will not violate or cause the other party to violate such laws in connection with the sale and distribution of the Products; and (b) will notify the other party in writing if any of its owners, partners, principals,  directors or officers are or become officials, officers or representatives of any government or political party or candidate for political office.
    5. Customer shall comply with all applicable laws pertaining to hazardous substances, and electric or electronic waste, which may include, but is not limited to, EU Directives 2002/95/EC (Restriction on Hazardous Substances) and 2002/96/EC dated January 27, 2003 (Waste Electrical and Electronic Equipment) (“WEEE”) generally and as instated within each country into which Products are imported, exported or otherwise distributed by Customer, such obligation which shall include registering as a “producer” under applicable WEEE legislation.
    6. Customer shall indemnify, defend and hold Elate harmless from any violation or alleged violation by Customer of the terms of this Clause.  Upon Elate’s request, Customer agrees to confirm, in writing, its compliance with applicable Export Control Laws and applicable importation regulations.
  16. Additional Terms of Sales
    1. Notwithstanding anything to the contrary herein, Elate and its Suppliers reserve the right to make any changes in the specifications of the Products, without notice to Customer, which are required in order to conform to any statutory or other legal requirements or which do not materially affect the performance of the relevant Products.
    2. Any Products which are subject to guidelines, restrictions or provisions imposed by a Supplier are sold, supplied and delivered to Customer subject to any such guidelines, restrictions or provisions, which will be provided to Customer upon request.
  17. Choice of Law & Venue.
    1. These Conditions, and any Purchase Order placed under them shall be governed by the laws, and be subject to the exclusive jurisdiction of the courts set forth below.
    2. For Purchase Orders submitted to Elate Inc, or any other Elate’s subsidiary or affiliate: These Conditions and any dispute, claim or controversy arising out of, or relating to these Conditions, including formation, interpretation, breach or termination of these Conditions, a Purchase Order, or a Contract, will be governed by New York State laws, excluding Conflict of law principles. The parties agree that Supreme Court of the State of New York, New York County, or the United States District Court for the Southern District of New York, shall have sole and exclusive jurisdiction and venue over any matter arising out of these Conditions and any orders placed under them, and each party hereby submits itself and its property to the venue and jurisdiction of such courts.
    3. The UN Convention on Contracts for the International Sale of Goods does not apply.
    4. Each party waives any right it may have to claim that the chosen jurisdiction under these Conditions is not a convenient forum and expressly waives any right to a jury trial regarding disputes related to these Conditions.
  18. Miscellaneous.
    1. Assignment.  Customer may not transfer or assign these Conditions to a third party by operation of law or otherwise without the prior written consent of Elate.  Elate may assign any Purchase Order or these Conditions, in whole or in part without the consent of the Customer. Elate shall endeavor to provide prompt notice of any assignment to the Customer. Any assignment in violation of this Section shall be void.
    2. Waiver.  Failure by either party to enforce any provision of these Conditions or a Contract shall not be deemed a waiver of the right to thereafter enforce that or any other provision of these Conditions or a Contract.
    3. Severability.  In the event that any provision of these Conditions is held by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions of these Conditions will remain in full force and effect.
    4. Notices.  All notices shall be in writing and shall be sufficiently given if delivered by email to Customer’s registered address in its Elate Admin Portal, personally or by a reputable overnight carrier with proof of delivery or mailed by registered mail to Customer at the address provided by Customer in Customer’s Elate Admin Portal, and to Elate, LLC. at 1050 N 3rd St J-100 Laramie, WY 82072, Attention: Legal Department or to such other address or addressee as either party may, from time to time, specify by notice in accordance with this Clause.  Notices shall be deemed given upon receipt by the addressee.
    5. The Customer has requested these terms be drawn up in English.
  19. Entire Agreement.
    1. These Conditions constitute the entire agreement between the parties as to the subject matter hereof and supersedes and cancels any and all of Customer’s terms and conditions, or other written or oral agreements previously existing between the parties and/or their affiliates with respect to such subject matter.  Customer acknowledges that it is not entering these Conditions on the basis of any representations not expressly contained herein.  Every Contract for the sale and purchase of Products as defined herein between Elate and the Customer or any of its subsidiaries shall be subject to these Conditions, unless Customer and Elate have signed a separate agreement regarding the subject matter herein, in which case the separate agreement will govern.  Customer shall be deemed to have accepted these Conditions by the earlier of: (i) indicating acceptance to these Conditions through the Website, (ii) submitting a Purchase Order through the Website; or (iii) accepting Products from Elate.

‍

Copyright @2025 Elate, LLC - Legal | Privacy